Terms :: ANSNEI

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TERMS AND CONDITIONS
PRIVACY POLICY
COPYRIGHT POLICY
Security policy

Terms and Conditions

Last Updated: March 7th 2016

1. Contractual Relationship

These Terms of Use ("Terms") govern the access or use by you, an individual, from any country in the world, of applications, websites, content, products, and services (the "Services") made available to you by Ansnei ApS, a company established under the laws of Denmark with main office in Jorcks Passage C, DK-1162 Copenhagen, Denmark, and its subsidiaries and affiliates (collectively, "Ansnei"). PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES. In these Terms, the words "including" and "include" mean "including, but not limited to."

Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Ansnei. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. Ansnei may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.

Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in region-specific disclosures (e.g., a particular city webpage on Ansnei.com) or in connection with the applicable Service(s). Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Service(s). Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.

Ansnei may amend the Terms related to the Services from time to time. Amendments will be effective upon Ansnei's posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service(s). Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.

Our collection and use of personal information in connection with the Services is as provided in Ansnei's Privacy Policy located at www.ansnei.com/en/legal.

2. The Services

The Services constitute a technology platform that enables users of Ansnei's mobile applications or websites provided as part of the Services (each, an "Application") to arrange and schedule escorts, accompanying people, security, defence, guards, transportation, bodyguard and/or logistics services with third party providers of such services, including independent third party transportation providers and third party logistics providers under agreement with Ansnei or certain of Ansnei's affiliates ("Third Party Providers"). Unless otherwise agreed by Ansnei in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use. YOU ACKNOWLEDGE THAT ANSNEI DOES NOT PROVIDE ESCORT, ACCOMPANYING PEOPLE, SECURITY, DEFENCE, GUARDS, TRANSPORTATION DETECTIVES, SURVEILANCE, TECHNICAL SUPPORT, BODYGUARD AND/OR LOGISTICS SERVICES OR FUNCTION AS A SECURITY COMPANY NOR A TRANSPORTATION CARRIER.

License.

Subject to your compliance with these Terms, Ansnei grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferrable license to: (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by Ansnei and Ansnei's licensors.

Restrictions.

You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by Ansnei; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

Provision of the Services.

You acknowledge that portions of the Services may be made available under Ansnei's various brands or request options associated with transportation or logistics, including the transportation request brands currently referred to as "Ansnei," "ansneiX," "Escort," "PRO," "TOP", "Samurai", "ansneiE", "ansneiS" "AnsneiPARTY", and "RONIN". You also acknowledge that the Services may be made available under such brands or request options by or in connection with: (i) certain of Ansnei's subsidiaries and affiliates; or (ii) independent Third Party Providers, including security companies, individual contractors, government agencies, guard companies, surveillance and detective bureaus, Transportation Network Company drivers, Transportation Charter Permit holders or holders of similar transportation permits, authorizations or licenses.

Third Party Services and Content.

The Services may be made available or accessed in connection with third party services and content (including advertising) that Ansnei does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. Ansnei does not endorse such third party services and content and in no event shall Ansnei be responsible or liable for any products or services of such third party providers. Additionally, Apple Inc., Google, Inc., Microsoft Corporation or BlackBerry Limited will be a third-party beneficiary to this contract if you access the Services using Applications developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively. These third party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third party beneficiary's terms of service.

Ownership.

The Services and all rights therein are and shall remain Ansnei's property or the property of Ansnei's licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner Ansnei's company names, logos, product and service names, trademarks or services marks or those of Ansnei's licensors.

3. Your Use of the Services

User Accounts.

In order to use most aspects of the Services, you must register for and maintain an active personal user Services account ("Account"). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account. Account registration requires you to submit to Ansnei certain personal information, such as your name, address, mobile phone number, email and age, as well as at least one valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services or Ansnei's termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Ansnei in writing, you may only possess one Account.

User Requirements and Conduct.

The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive transportation or logistics services from Third Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). You will not in your use of the Services cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.

Text Messaging.

By creating an Account, you agree that the Services may send you informational text (SMS) messages as part of the normal business operation of your use of the Services. You may opt-out of receiving text (SMS) messages from Ansnei at any time by sending an email to support@ansnei.com stating that you would no longer like to receive text messages from Ansnei, and the phone number where you want to opt-out. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.

Promotional Codes.

Ansnei may, in Ansnei's sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services and/or a Third Party Provider's services, subject to any additional terms that Ansnei establishes on a per promotional code basis ("Promo Codes"). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by Ansnei; (iii) may be disabled by Ansnei at any time for any reason without liability to Ansnei; (iv) may only be used pursuant to the specific terms that Ansnei establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use. Ansnei reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that Ansnei determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.

User Provided Content.

Ansnei may, in Ansnei's sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to Ansnei through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions ("User Content"). Any User Content provided by you remains your property. However, by providing User Content to Ansnei, you grant Ansnei a worldwide, perpetual, irrevocable, transferrable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and Ansnei's business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant Ansnei the license to the User Content as set forth above; and (ii) neither the User Content nor your submission, uploading, publishing or otherwise making available of such User Content nor Ansnei's use of the User Content as permitted herein will infringe, misappropriate or violate a third party's intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

You agree to not provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by Ansnei in its sole discretion, whether or not such material may be protected by law. Ansnei may, but shall not be obligated to, review, monitor, or remove User Content, at Ansnei's sole discretion and at any time and for any reason, without notice to you.

Network Access and Devices.

You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. Ansnei does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

4. Payment

You understand that use of the Services may result in charges to you for the services or goods you receive from a Third Party Provider ("Charges"). After you have received services or goods obtained through your use of the Service, Ansnei will facilitate your payment of the applicable Charges on behalf of the Third Party Provider, as such Third Party Provider's limited payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the Third Party Provider. Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by Ansnei. You retain the right to request lower Charges from a Third Party Provider for services or goods received by you from such Third Party Provider at the time you receive such services or goods. Ansnei will respond accordingly to any request from a Third Party Provider to modify the Charges for a particular service or good.

All Charges are due immediately and payment will be facilitated by Ansnei using the preferred payment method designated in your Account, after which Ansnei will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Ansnei may, as the Third Party Provider's limited payment collection agent, use a secondary payment method in your Account, if available.

As between you and Ansnei, Ansnei reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in Ansnei's sole discretion. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand. Ansnei will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. Ansnei may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. You may elect to cancel your request for services or goods from a Third Party Provider at any time prior to such Third Party Provider's arrival, in which case you may be charged a cancellation fee.

This payment structure is intended to fully compensate the Third Party Provider for the services or goods provided. Except with respect to guard services, security services, detective services, taxicab transportation services, escort services, rendering services or operator services requested through the Application, Ansnei does not designate any portion of your payment as a tip or gratuity to the Third Party Provider. Any representation by Ansnei (on Ansnei's website, in the Application, or in Ansnei's marketing materials) to the effect that tipping is "voluntary," "not required," and/or "included" in the payments you make for services or goods provided is not intended to suggest that Ansnei provides any additional amounts, beyond those described above, to the Third Party Provider. You understand and agree that, while you are free to provide additional payment as a gratuity to any Third Party Provider who provides you with services or goods obtained through the Service, you are under no obligation to do so. Gratuities are voluntary. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback about your Third Party Provider.

Repair, Cleaning, Food or other Unforeseen Fees.

You shall be responsible for the cost of repair for damage to, or necessary cleaning of, Third Party Provider clothes, vehicles and property resulting from use of the Services under your Account in excess of normal "wear and tear" damages and necessary cleaning ("Repair or Cleaning"). This also goes for outlays in relation to Transportation, Food, Access payments and other Layouts. In the event that a Third Party Provider reports the need for compensation for any layout, Repair, Food or Cleaning, and such Layout, Repair, Food or Cleaning request is verified by Ansnei in Ansnei's reasonable discretion, Ansnei reserves the right to facilitate payment for the reasonable cost of such Layout, Repair, Food or Cleaning on behalf of the Third Party Provider using your payment method designated in your Account. Such amounts will be transferred by Ansnei to the applicable Third Party Provider and are non-refundable.

5. Disclaimers; Limitation of Liability; Indemnity.

DISCLAIMER.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." ANSNEI DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, ANSNEI MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. ANSNEI DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

LIMITATION OF LIABILITY.

ANSNEI SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF ANSNEI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ANSNEI SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF ANSNEI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ANSNEI SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND ANSNEI'S REASONABLE CONTROL. YOU ACKNOWLEDGE THAT THIRD PARTY GUARDS-, THIRD PARTY ESCORTS-, THIRD PARTY SECURITY-, THIRD PARTY OPERATOR’S-, THIRD PARTY TRANSPORTATION PROVIDERS PROVIDING GUARD, SECURITY, TRANSPORTATION EMERGENCY, LOGISTICS AND OTHER SERVICES REQUESTED THROUGH SOME REQUEST BRANDS MAY OFFER SHARING, WALKS WITH A FRIEND OR PEER-TO-PEER SERVICES AND MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED. IN NO EVENT SHALL ANSNEI'S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED FIVE HUNDRED U.S. DOLLARS (US $500).

ANSNEI'S SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE SECURITY, GUARD, SURVEILANCE, TECHNICAL, TRANSPORTATION, ESCORT, SAFETY, GOODS, BODYGUARD, OR LOGISTICS SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT ANSNEI HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY SECURITY, TRANSPORTATION, ESCORT, GOODS, TECHNICAL, GUARD, SAFETY OR LOGISTICS SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.

THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 5 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

Indemnity.

You agree to indemnify and hold Ansnei and its officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) Ansnei's use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers.

6. Dispute Resolution

Except as otherwise provided in these Terms, these Terms exclusively governed by and construed in accordance with the laws of Denmark, with the exception of rules of private international law. The United Nations Convention on Contracts for the International Sale of Goods (Vienna, 1980) (CISG) shall not apply. Any dispute, conflict or controversy arising out of or largely in connection with these Terms, including those relating to its validity, its interpretation or its enforcement (any "dispute") shall be compulsory presented mediation procedures under the international Commerce rules on arbitration (International Chamber of Commerce mediation rules ("ICC mediation rules"). If such a dispute has not been settled within sixty (60) days after a request for mediation has been submitted in accordance with such ICC rules on arbitration shall be settled exclusively and finally resolved by arbitration under the international Chamber of Commerce arbitration rules ("ICC arbitration rules"). ICC rules that provide for an emergency arbitrator are excluded and is not possible in matters related to Ansnei. The dispute must be solved by one (1) arbitrator to be appointed in accordance with the ICC rules. Both mediation and arbitration will take place in Copenhagen, Denmark without prejudice to any rights you may have under Section 18 of the Brussels I bis regulation (OJ EU 2012 L351 / 1). The language used in the mediation and / or arbitration shall be Danish, unless you do not speak Danish. In such a case, mediation and / or arbitration can be conducted in English. The existence and content of mediation and arbitration procedures, including documents and papers submitted by the parties, correspondence from and to the International Chamber of Commerce, correspondence from the broker and correspondence, orders and arbitration awards issued by one (appointed) arbitrator shall remain strictly confidential and shall not be revealed to third parties without the express written consent of the other party, unless: (i) information for the third party reasonably required in the performance of mediation or arbitration process; and (ii) the third party consents unconditionally to be bound in writing by the confidentiality of the subject herein.

7. Other Provisions

Claims of Copyright Infringement.

Claims of copyright infringement should be sent to Ansnei's designated agent. Please visit Ansnei's web page at www.ansnei.com/en/legal for the designated address and additional information.

Notice.

Ansnei may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent by first class mail or pre-paid post to your address in your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to Ansnei, with such notice deemed given when received by Ansnei, at any time by first class mail or pre-paid post to Ansnei, Attn: User Notices - Legal, Jorcks Passage C, DK-1162 Copenhagen, Denmark.

General.

You may not assign these Terms without Ansnei's prior written approval. Ansnei may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Ansnei's equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, Ansnei or any Third Party Provider as a result of this Agreement or use of the Services. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. Ansnei's failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Ansnei in writing.

Overall
Guards
Users
Cookie Statement

Ansnei’s Data Privacy Policy

We wanted to take a moment to make very clear our policy on data privacy, which is fundamental to our commitment to both clients and guards. Ansnei has a strict policy prohibiting all employees at every level from accessing a client or guard’s data. The only exception to this policy is for a limited set of legitimate business purposes. Our policy has been communicated to all employees and contractors.

Examples of legitimate business purposes for select members of the team include:

Supporting clients and guards in order to solve problems brought to their attention by the Ansnei community.
Facilitating payment transactions for guards and companies.
Monitoring guards and client accounts for fraudulent activity, including terminating fake accounts and following up on stolen credit card reports.
Reviewing specific client or guards accounts in order to troubleshoot bugs.

The policy is also clear that access to client and guard accounts is being closely monitored and audited by data security specialists on an ongoing basis, and any violations of the policy will result in disciplinary action, including the possibility of termination and legal action.

Ansnei’s business depends on the trust of the clients and guards that use our technology and platform. The trip history of our riders is confidential information, and Ansnei protects this data from internal and external unauthorized access. As the company continues to grow, we will continue to be transparent about our policy and ensure that it is properly understood by our employees.

Data Privacy Policy Guards

SECURITY GUARD PRIVACY STATEMENT

Effective Date: March 17th 2016

Ansnei collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. Privacy Statement (“Statement”) applies to information collected and used by Ansnei ApS and affiliated (hereinafter “Ansnei” or “we”).

SCOPE AND APPLICATION

This Statement applies to guards, drivers, security personnel, couriers, detectives, operators, escorts, partner security-, partner safety-, partner transportation-, and all other partner companies, and any other persons that use the Ansnei platform under license (collectively “Guards,” or individually “you”).

This Statement does not apply to persons (e.g. "clients" or "users") who use our app or Services to request Guards for security, surveilance, escort, rendering, monitoring, transportation, safety, delivery, or other services provided by Ansnei and any of its partners (“Users”).

If you interact with the Services as both a User and a Guard (in any of the forms mentioned above), the respective privacy statements apply to your different interactions.

COLLECTION OF INFORMATION

INFORMATION YOU PROVIDE TO US

We collect information you provide directly to us, such as when you create or modify your account, request services, contact customer support, or otherwise communicate with us.

This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.

INFORMATION WE COLLECT THROUGH YOUR USE OF OUR SERVICES

When you use our Services, we collect information about you in the following general categories:

Location Information: When you use any of the Services this can be for security or transportation or delivery etc., we collect precise location data about the order and duration trip from the Ansnei app or web-site used by the Guard. If you permit the Ansnei app or web-site to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the precise location of your device when the app or web-site is running in the foreground or background. We may also derive your approximate location from your IP address.
Contacts Information: If you permit the Ansnei app or web-site to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate social interactions through our Services and for other purposes described in this Statement or at the time of consent or collection.
Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, place and distance traveled, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.
Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement.
Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and verions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
Call and SMS Data: Our Services facilitate communications between Users and "Guards/Security people of all kinds". In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app and web- features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.

IMPORTANT INFORMATION ABOUT PLATFORM PERMISSIONS

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent.

And these platforms have different permission systems for obtaining your consent.

The iOS platform will alert you the first time the Ansnei app wants permission to access certain types of data and will let you consent (or not consent) to that request.

Android devices will notify you of the permissions that the Ansnei app seeks before you first use the app, and your use of the app constitutes your consent.

INFORMATION WE COLLECT FROM OTHER SOURCES

We may also receive information from other sources and combine that with information we collect through our Services. For example:

If you choose to link, create, or log in to your Ansnei account with a payment provider (e.g., Google Wallet) or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
If you use the Services through an account associated with a partner guard company, spartner security company, partner transportation company or any other partner company, we may receive information about you from that partner company.
When you provide ordered and on demand services to Users, our Users may provide us with a driver rating or similar rating of the service you provide for them.
If you also interact with our Services in another capacity, for instance to request on demand services as a User, or as a user of other apps we may provide, we may combine or associate that information with information we have collected from you in your capacity as a Guard.

USE OF INFORMATION

We may use the information we collect about you to:

Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services (and send related information), develop new features, provide customer support to Users and Guards, develop safety features, authenticate users, and send product updates and administrative messages;
Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
Send or facilitate communications (i) between you and a User (e.g. a client), such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals.
Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Ansnei and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;
Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

We may transfer the information described in this Statement to, and process and store it in, the United States, EU and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Statement. If you are in the EU or Switzerland, please also see the Safe Harbor notice below.

SHARING OF INFORMATION

We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:

THROUGH OUR SERVICES

We may share your information:

With Users in connection with their request for security, escort, surveilance, transportation or other services. For instance we may share your name, personal photo, vehicle photo, vehicle license, vehicle make and model, precise or approximate location, average rating provided by Users, and certain contact information (depending upon your location and applicable laws). After you have provided the requested services, we will send the User a receipt via e-mail or other means which may include the breakdown of amounts charged, your name, contact information, photo, a map of the route you took, and other transaction details.
With other people, as directed by you, in connection with a particular service, offering or promotion; or with third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and
With your partner guard company, your partner security company, or your partner transportation company and any necessary third parties engaged by us or the partner company, if you use the Services through an account connected to a partner guard/transportation/security etc company.

OTHER IMPORTANT SHARING

We may share your information:

With Ansnei subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;
With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Ansnei or others;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
If we otherwise notify you and you consent to the sharing; and
In an aggregated and/or anonymized form which cannot reasonably be used to identify you.

SOCIAL SHARING FEATURES

The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa.

Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service.

Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.

ANALYTICS AND ADVERTISING SERVICES PROVIDED BY OTHERS

We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements.

These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services.

For more information about these technologies and service providers, please refer to our Cookie Statement.

U.S.-EU AND U.S.-SWISS SAFE HARBOR

Ansnei ApS complies with the U.S.-EU and the U.S.-Swiss Safe Harbor frameworks as set forth by the U.S. Department of Commerce in connection with its processing of personal data about data subjects in European Union member countries and Switzerland.

With respect to this data, Ansnei ApS adheres to the relevant Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.

To learn more about these Safe Harbor programs, and to view our certification, please visit the Safe Harbor website http://www.export.gov/safeharbor/.

YOUR CHOICES

ACCOUNT INFORMATION

You may correct your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at support@ansnei.com

Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law.

For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.

ACCESS RIGHTS

Ansnei will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.

LOCATION INFORMATION

We request permission for our app’s collection of precise location from your device per the permission system used by your mobile operating system.

If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device.

However, this will limit your ability to use certain features of our Services.

Additionally, disabling our app’s collection of precise location from your device will not limit our ability to derive approximate location from your IP address.

CONTACT INFORMATION

We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system

If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. The Android platform does not provide such a setting.

PROMOTIONAL COMMUNICATIONS

You may opt out of receiving promotional messages from us by following the instructions in those messages.

If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.

YOUR CALIFORNIA PRIVACY RIGHTS

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes.

Ansnei does not share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with consent to do so.

COOKIES AND ADVERTISING

Please refer to our Cookie Statement for more information about your choices around cookies and related technologies.

CHANGES TO THE STATEMENT

We may change this Statement from time to time.

If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email.

Your continued use of the Services after such notice constitutes your consent to the changes.

We encourage you to periodically review the Statement for the latest information on our privacy practices.

CONTACT US

If you have any questions about this Privacy Statement, please contact us at support@ansnei.com, or write us at Ansnei ApS, Attn: Legal. Jorcks Passage C, DK-1162 Copenhagen, Denmark.

Data Privacy Policy Users

USER PRIVACY STATEMENT

Effective Date: 2016-03-17

Ansnei collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. The Services are provided by Ansnei ApS, and this Privacy Statement applies to information collected and used by Ansnei ApS (referred to herein as “Ansnei” or “we”).

SCOPE AND APPLICATION

This Privacy Statement (“Statement") applies to persons anywhere in the world who use our apps or Services to request guard, security, transportation, bodyguard, delivery, surveilance, rendering, technical, monitoring or other ordered services (“Users”).

This Statement does not apply to information we collect from or about guards, security personnel, operators, technicians, detectives, drivers, couriers, partner transportation/security/guard/detective/alarm/surveilance and other partner companies, or any other persons who use the Ansnei platform under license (collectively “Guards”).

If you interact with the Services as both a User and a Guard, the respective privacy statements apply to your different interactions.

COLLECTION OF INFORMATION

INFORMATION YOU PROVIDE TO US

We collect information you provide directly to us, such as when you create or modify your account, request services, contact customer support, or otherwise communicate with us.

INFORMATION WE COLLECT THROUGH YOUR USE OF OUR SERVICES

When you use our Services, we collect information about you in the following general categories:

Location Information: When you use any of the Services this can be for security or transportation or delivery etc., we collect precise location data about the order and duration trip from the Ansnei app or web-site used by the Guard. If you permit the Ansnei app or web-site to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the precise location of your device when the app or web-site is running in the foreground or background. We may also derive your approximate location from your IP address.
Contacts Information: If you permit the Ansnei app or web-site to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate social interactions through our Services and for other purposes described in this Statement or at the time of consent or collection.
Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, place and distance traveled, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.
Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement.
Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and verions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
Call and SMS Data: Our Services facilitate communications between Users and "Guards/Security people of all kinds". In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app and web- features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.

IMPORTANT INFORMATION ABOUT PLATFORM PERMISSIONS

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent.

These platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Ansnei app wants permission to access certain types of data and will let you consent (or not consent) to that request.

Android devices will notify you of the permissions that the Ansnei app seeks before you first use the app, and your use of the app constitutes your consent.

Sometimes these permissions require more explanation than the platforms themselves provide, and the permissions we request will change over time.

INFORMATION WE COLLECT FROM OTHER SOURCES

We may also receive information from other sources and combine that with information we collect through our Services. For example:

If you choose to link, create, or log in to your Ansnei account with a payment provider (e.g., Google Wallet) or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
If your employer uses one of our enterprise solutions, such as Ansnei for Business (launch in 2017), we may receive information about you from your employer.
When you request on demand services, our Guards (and other Security people) may provide us with a User rating after providing services to you.
If you also interact with our Services in another capacity, for instance as a Guard or user of other apps we provide, we may combine or associate that information with information we have collected from you in your capacity as a User or person ordering Ansnei services.

USE OF INFORMATION

We may use the information we collect about you to:

Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Guards (and all other types of Security), develop safety features, authenticate users, and send product updates and administrative messages;
Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
Send or facilitate communications (i) between you and a Guard, such as estimated times of arrival (ETAs), duration of work, whereabouts, or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals, invites, split cost requests, or ETA sharing;
Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Ansnei and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;
Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

SHARING OF INFORMATION

We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:

THROUGH OUR SERVICES

We may share your information:

With Guards to enable them to provide the Services you request. For example, we share your name, photo (if you provide one), average User rating given by Guards, and event location or pickup and/or drop-off locations with Guards;
With other users if you use a guard-sharing service, and with other people, as directed by you, such as when you want to share your estimated time of arrival, your location or split the cost with someone else;
With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and
With your employer (or similar entity) and any necessary third parties engaged by us or your employer (e.g., an expense management service provider), if you participate in any of our enterprise solutions such as Ansnei for Business (launching 2017).

OTHER IMPORTANT SHARING

We may share your information:

With Ansnei subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;
With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Ansnei or others;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
If we otherwise notify you and you consent to the sharing; and
In an aggregated and/or anonymized form which cannot reasonably be used to identify you.

SOCIAL SHARING FEATURES

The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa.

Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service.

Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.

ANALYTICS AND ADVERTISING SERVICES PROVIDED BY OTHERS

For more information about these technologies and service providers, please refer to our Cookie Statement.

U.S.-EU AND U.S.-SWISS SAFE HARBOR

With respect to this data, Ansnei ApS adheres to the relevant Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.

To learn more about these Safe Harbor programs, and to view our certification, please visit the Safe Harbor website http://www.export.gov/safeharbor/.

YOUR CHOICES

TOTAL SECRECY ACCOUNT

We are able to provide you a total secrecy account.

For these accounts we delete all data (or encrypt, and delete the key) that can be directly linked to you as a person or your account within 48 hours after completed and paid orders.

These accounts cost USD 5/month (up-front payment), and data will be deleted as long as the secrecy account is paid for, and in accordance with the terms presented under "ACCOUNT INFORMATION".

You can always opt out of the secrecy account, and we will stop deleting your data / encryption keys for future data.

ACCOUNT INFORMATION

You may correct your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at support@ansnei.com

Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law.

ACCESS RIGHTS

Ansnei will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.

LOCATION INFORMATION

We request permission for our app’s collection of precise location from your device per the permission system used by your mobile operating system.

If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device.

However, this will limit your ability to use certain features of our Services.

Additionally, disabling our app’s collection of precise location from your device will not limit our ability to collect your location information from a Guard's device nor our ability to derive approximate location from your IP address.

CONTACT INFORMATION

We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system

PROMOTIONAL COMMUNICATIONS

You may opt out of receiving promotional messages from us by following the instructions in those messages.

If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.

YOUR CALIFORNIA PRIVACY RIGHTS

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes.

Ansnei does not share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with consent to do so.

COOKIES AND ADVERTISING

Please refer to our Cookie Statement for more information about your choices around cookies and related technologies.

CHANGES TO THE STATEMENT

We may change this Statement from time to time.

If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email.

Your continued use of the Services after such notice constitutes your consent to the changes.

We encourage you to periodically review the Statement for the latest information on our privacy practices.

CONTACT US

If you have any questions about this Privacy Statement, please contact us at support@ansnei.com, or write us at Ansnei ApS, Attn: Legal. Jorcks Passage C, DK-1162 Copenhagen, Denmark.

Cookie Statement

COOKIE STATEMENT (GLOBAL)

Valid as of March 17th 2016

ANSNEI COPYRIGHT POLICY

NOTIFICATION OF COPYRIGHT INFRINGEMENT:

Ansnei ApS (“Ansnei”) respects the intellectual property rights of others and expects its users to do the same.

It is Ansnei’s policy, in appropriate circumstances and at its discretion, to disable and/or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.

Ansnei will respond expeditiously to claims of copyright infringement committed using the Ansnei website or other online network accessible through a mobile device or other type of device (the “Sites”) that are reported to Ansnei’s Designated Copyright Agent, identified in the sample notice below.

If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Sites by completing the following DMCA Notice of Alleged Infringement and delivering it to Ansnei’s Designated Copyright Agent. Upon receipt of the Notice as described below, Ansnei will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged material from the Sites.

DMCA NOTICE OF ALLEGED INFRINGEMENT (“NOTICE”)

Identify the copyrighted work that you claim has been infringed, or - if multiple copyrighted works are covered by this Notice - you may provide a representative list of the copyrighted works that you claim have been infringed.
Identify the material that you claim is infringing (or to be the subject of infringing activity) and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, including at a minimum, if applicable, the URL of the link shown on the Site(s) where such material may be found.
Provide your mailing address, telephone number, and, if available, email address.
Include both of the following statements in the body of the Notice:

“I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”

“I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”
Provide your full legal name and your electronic or physical signature.

Deliver this Notice, with all items completed, to Ansnei’s Designated Copyright Agent:

Copyright Agent

Ansnei ApS
Jorcks Passage C
DK-1162 Copenhagen
Denmark
Email: support@ansnei.com
IMPORTANT: Emails unrelated to copyright use or infringement will automatically be deleted.

Security policy

Responsible Disclosure Policy

Maintaining the safety and privacy of your data with Ansnei is one of Ansnei Engineering's top goals.

If you are a security researcher (or any other perceptive user) and have discovered a security vulnerability in one of our products, please contact support@ansnei.com

To report something particularly sensitive, you can use the Ansnei Product Security PGP/GPG Key to encrypt your email.

We consider reports to this address to be of the highest priority, and will investigate them as quickly as possible.

For all other concerns, please visit www.ansnei.com/en/faq or email support@ansnei.com

For vulnerabilities reported to us in compliance with this disclosure policy, Ansnei commits to validate, respond to, and fix vulnerabilities in a timely fashion and to not take legal or administrative action against responsible vulnerability reporters.

Ansnei reserves all of its legal rights in the event of noncompliance.

Please include the following in security submissions:

Your email address
Your full name
Summary of issue (e.g., XSS on Page Foo, CSRF on Page Bar, SQLi in App Baz)
Steps to reproduce the issue

As a special thanks to individuals who have reported previously-unknown security vulnerabilities, we will maintain a list of credits here on this page.

ACKNOWLEDGEMENTS

* Evan Ricaforta
* Anders B. Nielsen
* Carsten Rasmussen
* Sergii Starodubtsev
* Detectify
* Mikel Thormod
* Mohamed A. Baset
* Arvind Singh
* Edis Konstantini